FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
How do I store my batteries?
Please keep the batteries in their original packaging in a cool, dry place. If the unit is not expected to be used for several months, the batteries should be removed from the unit.
How should I dispose of batteries?
All batteries should be recycled. You can dispose their used batteries within the collection network which generally includes drop-off facilities at municipal depots, businesses, institutions, etc.
How long will my BlinksPower™ batteries last in their packaging?
BlinksPower Lithium batteries AA last up to 20 years in storage.
Can I mix different brands of batteries?
As chemistries and voltage vary across both battery types and brands, we recommend that you do not mix batteries. Mixing of cells can result in battery leakage and sub-optimal device performance. For best results, replace all batteries with the same brand, chemistry, voltage, and size when the device performance becomes unsatisfactory.
Do batteries contain mercury?
No, all versions of the battery are mercury and chromium free. We are committed to designing, manufacturing and distributing batteries in a way that minimizes their impact on the environment. If batteries are used and disposed of properly, they do not pose a health or environmental hazard.
Shipping Policy
Below are some common questions about shipping.
Charges and Shipping Time:
ORDER < $49.99
Standard - 5 business days - USD $6.99
ORDER ≥ $49.99
FREE SHIPPING
URGENT ON PRODUCTS?
Priority - 1 business days - USD $18
Shipping Address Modification:
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.
Holiday Shipping:
Delivery is handled for you on business days.The warehouse will ship to you as soon as possible after the holidays and weekend.
Shipping Area:
Currently, our business covers USA and Canada.
For US market, we only ship to US mainland.
We cannot deliver to the following areas:
⑴ Alaska
⑵ American Samoa
⑶ Guam
⑷ Hawaii
⑸ Marshall Islands
⑹ Northern Mariana Islands
⑺ Palau
⑻ Puerto Rico
⑼ Rhode Island
⑽ U.S. Virgin Islands
⑾ Armed Forces Americas
⑿ Armed Forces Europe
⒀ Armed Forces Pacific
For CA market, we cannot deliver to the following areas:
⑴ Yukon
⑵ The Northwest Territories
⑶Nunavut
Thank you for your understanding.
Orders
Below are some of are common questions about return and order.
30-Day Returns
- If you receive an item with quality problem, please contact us directly for assistance. (Please include a photo or video of the failed battery.) BlinksPower™ will issue a refund or return for any damaged, defective or incorrectly shipped merchandise.
- For non-quality related warranty claims: If you are not satisfied with your product, you may return it undamaged for any reason within 30 days of the date of purchase for a full refund (shipping costs are your responsibility). Returned goods must be in their original condition (if in compliance with return regulations).
Conditions of Return
- Please contact us first before returning the item.
- The time frame for return must not exceed 30 days from when the original order was received.
- Returns must be in the state you received them, unworn or unused, with tags, and in their original packaging.
- The mailing address will be provided via email after submitting the application.
- Any promotional gifts must also be returned with your returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.
What You Can't Send Back
Unfortunately, some items are non-cancelable and non-refundable.
- Products without sufficient proof of purchase
- Products that have been lost or stolen
- Items after 30 days of purchase
- Free products
- Product failure due to accidental damage, unauthorized repair, improper storage and other human damage
- Purchase of the product from an unauthorized dealer